• Is the public IP address / DNS name correct and up-to-date?
  • Is the eBlocker Mobile feature activated?
  • Is the eBlocker set into the individual network mode?
  • Has port forwarding been set correctly in your router?
  • Is the VPN profile updated? If necessary, download the VPN profile again and store it in the client.
  • Is the OpenVPN client supported? Pay attention to messages that appear in the client.
  • Is the eBlocker DNS service activated?
  • If nothing works: reset the eBlocker Mobile feature and re-install the eBlocker Mobile feature. 
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